Chatbots

CHATBOTS


A chatbot publishing platform is a medium through which the chatbot can be accessed and used by the users. “A chat bot development platform, on the other hand is a tool/ application through which one can create a chatbot,” says Maruti Tech. These chatbot platforms let users add more functionality to a bot by creating a flow, machine learning capabilities, API integration, etc. These chatbot platforms are simple to use, and users don’t need to have deep technical knowledge or programming skills as many come with drag-and-drop functionality. 

Business Insider estimates that over 80% of businesses are expected to have some sort of chatbot automation implemented by the year 2020. If you don't have one now, you're going to get left behind.


Industries

Airlines

Airlines are using chatbots in a multitude of ways these days, including to help passengers make reservations, manage booksing, as well as tracking baggage. AI-driven bots let airline staff directly connect with the airline's customers, which increases customer satisfaction. Utilizing a chatbot, customers can search flight information, find the best flight options available, and then book a ticket. Chatbots can be used to disseminate important informatoin like flight delays, gate changes, or lost luggage. 

Automobile

Automotive dealers can effectively engage their visitors through AI-powered chatbots that can answer customer questions 24/7 without the aid of a human. Salespeople can use chatbots to glean information about a buyer's budget, car preferences, and then match them with suitable cars. Integrating a chatbot with a dealer’s inventory system can help customers find the right car with all the matching features and add-ons that they want quickly, then pass the customer onto the salesperson to complete the sale.

Banking

Conversational banking is the next generation of banking. Today, consumers regularly rely on mobile apps for assistance and chatbots are the latest addition that help users perform tasks like checking an account balance, making a loan or credit card payment. Then there's AI-fueled conversational banking, which lets banks deliver highly personalized service for their customers, adding emotional and contextual understanding that only a human could previously provide.

Casinos

Due to their functionality, chatbots are widespread in the gambling industry. Chatbots can create direct links to a customer via IMs like WhatsApp, WeChat, Telegram, and Facebook Messenger. An AI-directed chatbot can understand player behavior, then offer particular online gambling games it believes the customer will like. It can also provide technical support, help with deposits, bonuses, and withdrawals, as well as provide news and answer simple player questions.

FinTech + PayTech

Chatbots can ensure a smooth onboarding process of new users, as well as learn to recognize returning customers. Through messaging applications, these chatbots will communicate with users to notify or automate financial transactions. Chatbots can dynamically respond to customers, providing them with balance updates, or cross and upselling products and services. Chatbots can provide accurate suggestions to users after understanding all the requirements through chatting. 

FMCG

AI chatbots can help FMCG sell products directly to their consumers on WhatsApp, thereby reduce dependence on more costly ecommerce platforms. Any new promotions/schemes can be discussed with the consumer through a chatbot. At a product launch, a chatbot can open a dialogue between customer and company to get live sampling feedback. Chatbots can also help with customer questions, inventory management, delivery information, and customer feedback.

Healthcare

Chatbots can help improve a patient's experiences with the hospital and/or the physician. Chatbots can disseminate information to patients on all kinds of matters, including booking appointments or even providing lab results. Chatbots can even help in raising alarms if a person who complains about chest pain does not respond to messages within a stipulated time. The chatbot can send an emergency call to a family, friend, or healthcare worker to let them know something is wrong.

Hospitality

Chatbots can help hotel and Integrated Resorts create great customer experiences. Through a chatbot, guests can check in, check out, make reservations, book spa, gym, or yoga appointments, and even ask for local restaurant recommendations. Hubspot reports 57% of consumers are interested in chatbots for their instantaneity and hotels can set up chatbots to provide updated rates, room availability, and available offers. Chatbots can even help with upselling or cross-selling to customers. 

Insurance

Chatbots can assist with lead conversion, quote delivery, and claims management. Using natural language processing, a chatbot can help a customer or potential customer complete forms to get a quote. The chatbot can also provide suggestions to help customers lower the quote, as well as keep the customer engaged all the way through the sale process. Chatbots significantly reduce the points of friction for prospects, building a rapport with them while collecting important information for company reps.

Logistics

Chatbots can help logistics companies in both its customer-facing operations, such as delivery booking, shipment tracking, delivery-related inquiries, as well as its supply chain operations, such as warehousing, fleet management, navigation. Chatbots can be programmed to automatically provide customers with the most updated information available about their package. Customer can instantly leave feedback, or send requests to change the routing of a delivery.

Retail

Chatbots are a great way for a retail brand to connect with its customers. Chatbots can tailor service according to each customer's unique profile. Chatbots can help provide information about items that are in or out of stock. Chatbots can order out-of-stock items as well as help customer locate a store. Utilizing past customer history, chatbots can enhance help with cross-selling and up-selling as well as provide recommendations for customers based on similar customer profiles.

Sports Betting

Sports book can utilize chatbots in a myriad of ways, from helping customers with basic customer question to educate potential punters about a sport, a game, or a bet. From rules to teams to history, there's always a large amount of information a new fan needs to take in. While chatbots aren't yet ready to allow punters to actually place bets, there are many that allow gamblers to see the odds, the props and more. Chatbots can also handle deposits and distributions. 

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