Although the principles are similar, restaurant RM requires a somewhat different approach than that applied by airlines. The restaurant approach involves implementing the following five-step process:

  1. Establish the restaurant’s baseline performance.
  2. Understand the causes for this performance.
  3. Formulate strategies that will drive revenue to these restaurants.
  4. When facing the challenging task of implementation, this implementation involves strategies that fall into three categories:
    1. All-purpose strategies.
    2. Strategies to use when your restaurant is busy or “hot”.
    3. Strategies to use when your restaurant is not busy or “cold”.
  5. Measure whether the strategies were successful or not.

Five key metrics need to be measured -- table occupancy, seat occupancy, average check per person, meal duration, and RevPASH (revenue per available seat-hour, which we define below). All metrics should be calculated by day of week and time of day.

  1. Menu engineering
  2. Menu design
  3. Server monitoring and upselling
  4. Create optimal table mix


Intelligencia's consultants can help you get your data house in order, then work with your team to build the models, or we can build them alone, then deploy and maintain them on your systems. Or ours. The choice is yours.


We are here to help you navigate the complex world of analytics, AI, BI, CX, Cloud, DI, digital marketing, and social media implementations, showing you how open source technology can, potentially, augment your current software footprint and reduce cost. We understand ROI is king, above all else.


Address: 505 Hennessy Road, #613, Causeway Bay, Hong Kong

Phone: +852 5196 1277 (HK)

Phone: +853 6616 1033 (Macau)

WhatsApp: +853 6616 1033



Join Our Community

Sign up to receive email for the latest information.
© Intelligencia Ltd. All Rights Reserved. 2020