Capacity planning is the process of determining the production needed by an organization to meet changing demands for its products. In the context of capacity planning, design capacity is the maximum amount of work that an organization is capable of completing in a given period. Effective capacity is the maximum amount of work that an organization is capable of completing in a given period due to constraints such as quality problems, delays, material handling, etc.

Intelligencia can help organizations address the following capacity planning issues:

- Allocating resources for specific activities.

- Pricing service contracts correctly.

- Acquiring, training, and terminating staff.

- Accurately forecasting demand to produce services.