Today, data and artificial intelligence (AI) is revolutionizing just about every industry, including the casino and hospitality business. In this session, attendees will learn about the different data science tool kits, what an AutoML workflow is, as well as how to experiment, train, and deploy machine learning and deep learning models. Some of today's leading AI executives will reveal how to implement this powerful and cutting-edge technology in the gaming and hospitality industry.    

Speaker:

Lim Yew Beng, Manager Value Engineering, Alteryx

AI is used in marketing to enhance the effectiveness of marketing campaigns, provide advertisers with a better understanding of their customers, and help widen messaging reach while also allowing companies to personalize their marketing content. AI-driven software can assist casino and hotel marketers to identify new markets as well as find the best ways to promote their products and services through the multitude of channels available to them today. This session brings together leading software executives to discuss how hospitality and gaming companies can add AI solutions that will increase the customer experience and optimize their operation. 

Speaker:

Joshi Nihar,
Principal Sales Specialist, Customer Engagement, Asia, Pega

Today, AI is revolutionizing BI. With machine learning, deep learning, augmented analytics, natural language processing, and chatbots, analytics and business intelligence (ABI) platforms are enabling less technical users to model, analyze, explore, share and manage data, then collaborate and easily share their findings with others. Attendees will learn about the latest developments in the field that Gartner now calls ABI rather than just BI because analytics have become an instrumental part of these tools. 

Speaker:

CK Tan, Data & Analytics Strategist, Qlik

Eighty percent of total revenues in Asian casinos is derived from table games. Access to real-time table game data has become essential in operational accuracy, service quality, guest experience and loyalty programs. Cogniac has deployed the first-of-a-kind AI computer vision based chip counting solution at Melco City of Dreams casino in Manila. In this talk, we will discuss the technology behind Cogniac’s flexible vision platform which has enabled the rapid and highly accurate deployment of such a solution on each gaming table and provide insights on how to leverage the platform beyond chip counting.

Speaker: Ming Tsang, Director of AI, Cogniac

A roundtable discussion about how the data process works, from collection to integration, through to data visualization via BI tools, to usage by casino and hospitality staff, onto the incredible potential AI offers to almost every aspect of an integrated resort. 

Speakers:

CK Tan - Data & Analytics Strategist, Qlik

Ming Tsang - Director of AI, Cogniac

Lim Yew Beng, Manager Value Engineering, Alteryx

Abhay Jaykar, Principal Solutions Consultant, Pega

The COVID-19 pandemic devastated the global casino industry. Gaming operators everywhere were forced to shutter their doors or limit their offerings during the worst of the pandemic. The hospitality and tourism industries suffered as greatly as any other. However, the vaccine has been rolled out and it's now time to get back to business. In this session, attendees will learn about the latest technology that can help customers feel safe in their hotel rooms, on the casino floor, in a property's restaurants, or at a MICE event. We all want to get back to normal and these session speakers will show how hospitality companies can thrive in this new COVID environment. 

Speakers:

Yuen Lee, EVP Worldwide Sales and Marketing, Augmentum

With the exponential growth in worldwide gaming, both in-person and online casinos are recognizing the need to improve and expand upon their omni-channel experience, both for their VIP and premium mass customers. Today, it is even more critical that all core IT services are running at full capacity, even during busy gaming time. This session reveals how an industry as IT intensive as the casino industry can run it systems efficiently, effectively, and smart.

Speaker:

Rohan Vartak, Head of Enterprise Sales, South Asia, ITRS

Revenue management is an umbrella term for numerous strategies and tactics, including but not limited to pricing strategies, to allocate the right (proportion of) capacity to the right end-user at the right price at the right time. These strategies are developed based on an understanding and forecast of demand and behavior of different customer segments with different levels of willingness to pay. For the casino and hospitality businesses, there is now a shift from a rooms-only revenue-centric approach to a total revenue performance approach, with the hotel guest experience at the center of it. Sandy Wee of IDeaS Revenue Solutions will share how revenue automation allows different departments to work together to achieve optimization.

Speaker:

Sandy Wee, Ideas

As Integrated Resorts (IR) undergo a digital transformation, new technologies such as AI, Big Data and the metaverse will reshape the industry. In this session, we will share more about a digital transformation reference model for IRs, interpreted from the perspective of both the guest’s journey and the IR’s operations. To support an IR’s journey in digital transformation, it is important that both the gaming and non-gaming aspects are considered to build up a data-driven IR ecosystem.

Speaker

Skylar Zhang, Pre-Sales Director and IR Solution Architect, SenseTime

With the exponential growth in worldwide gaming, both in-person integrated resorts and online casinos are recognizing the need to improve and expand upon their omnichannel experience, both for their VIP and premium mass customers. Today, it is even more critical that all core IT services are running at full capacity, even during busy gaming time. This session reveals how an industry as IT intensive as the casino industry can run its systems efficiently, effectively, and smart. Hear from our panel on how data and management come together to elevate the guest experience, cost planning, revenue optimization, and profitability for integrated resorts.   

Speakers:

Murphy Mathew, Senior Regional Solutions Engineer, APAC, IDeaS Revenue Solutions 

Yuen Lee, EVP Worldwide Sales & Marketing, Augmentum

Rohan Vartak, Head of Enterprise Sales, S. Asia, ITRS

Jose Angel Sueiro – COO, The Emerald Resort

Alvin Zou – VP of APAC, SenseTime